Hi zonoco,
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault which I think you have tried unsuccessfully or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
