Sorry, typo C2002. No problems with pausing and playing. Just having lots of unusual behaviour. Deleting recordings and all series recording settings regularly is a problem. Also very regularly signing me out of apps like iPlayer as though it’s the first time I have used the account on the tv. Just a nightmare of a service.
Hi zonoco,
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault which I think you have tried unsuccessfully or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
I am still waiting for someone to respond
Hi zonoco,
Thanks for posting, and sorry to see you're having some issues with the box.
I can see from our side you've been able to call us, if you still need help with anything please let us know.
Alex_Rm
This doesn’t work. After going to faults I don’t press any options and it says I haven’t chosen anything and restarts its announcement. After 3 times it cuts off the call
If selecting faults and being put into a queue doesn't work anymore then you will have to wait for one of the forum team to respond if you can't speak to anyone.
Sorry to hear this let me send you a DM.
