Sorry, typo C2002. No problems with pausing and playing. Just having lots of unusual behaviour. Deleting recordings and all series recording settings regularly is a problem. Also very regularly signing me out of apps like iPlayer as though it’s the first time I have used the account on the tv. Just a nightmare of a service.
Hi zonoco,
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault which I think you have tried unsuccessfully or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
I am still waiting for someone to respond
Hi zonoco,
Thanks for posting, and sorry to see you're having some issues with the box.
I can see from our side you've been able to call us, if you still need help with anything please let us know.
Alex_Rm
This doesn’t work. After going to faults I don’t press any options and it says I haven’t chosen anything and restarts its announcement. After 3 times it cuts off the call
If selecting faults and being put into a queue doesn't work anymore then you will have to wait for one of the forum team to respond if you can't speak to anyone.
