Forum Discussion
Hi,
Sorry I haven't been too responsive to your messages but it's been because I've had several engineer visits in an effort to resolve the problem.
To bring you up to date, I've now had 4 engineer visits, a network callout and I've just had my whole cable replaced and if anything, the problem is worse! Effectively I've been completely reinstalled with all new kit (except my Hub4 which is working perfectly) and all cables and connectors replaced. It is totally bizarre!
All the engineers are adamant that it is not interference but what else is left? I am the account holder and am willing to disclose my details to whoever of your tech team DM me again.
Hi capant, thank you for reaching out and I am sorry to hear about your experience.
We have sent you a DM, can you see this at all?
- capant30 days agoJoining in
Sorry I can't see your email at all, not even in Junk or Spam. Are you using my main email, [MOD EDIT: Personal info]
- newapollo30 days agoVery Insightful Person
Hi capant
Matthew didn't send an email, he sennt a DM (Direct Message) to you via the community forum.
If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages
- capant30 days agoJoining in
Hi either way, I still cant see any new message from Matthew. The last one was 6 days ago. FYI Thrse posts do also appear in my email usually as spam. Thsnks for your help though!
- Matthew_ML27 days agoForum Team
The date we send the message was 15th Jan, can you not see this at all in your inbox?
We will send you another one to make sure.
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