Forum Discussion

Jaysholme37's avatar
Jaysholme37
Joining in
18 days ago

Error TM4/19/10-1-200000 on 360 upgrade

I received an email to upgrade my Virgin TV360 and I followed the instructions.

I went to my main V6 box and pressed '360 upgrade now' app as instructed and I got the following message error TM4/19/10-1-200000 and no other options other than to continue.

  • Yes, tried again last night (Thursday 23rd)

    Nit too worried if we don't upgrade to be honest 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Sorry to hear this, let me send you a DM so we can look into this. 

  • Hello Jaysholme37,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV 360 upgrade. Are you still experiencing this issue today?

    Kind Regards,

    Steven_L