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chungsongyau's avatar
chungsongyau
Joining in
2 months ago
Solved

Disappointed at support solution for 360

After installing 360, my box keeps resetting every 5-10 minutes. When watching a programme, screen goes blank and the welcome screen comes on again after a few minutes. After waiting a day, this is s...
  • Mr_K's avatar
    2 months ago

    It's a fault. Fixing it shouldn't cost you.

    Sounds like these agents are on commission to downgrade the punters to 360. You were right to reject their kind offer to charge you more.

    Make sure you ring faults (151?) or choose the right options when ringing.