Forum Discussion

MickMad's avatar
MickMad
Joining in
21 days ago

Can't record on 360 box

I can't record at all on this 360 box.....want the old system back.

  • Hey MickMad, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about your recoridng issues.

    Once the box has been upgrade we are unable to change the system sorry.

    I can see you've also spoke to the team since this post, did they manage to help at all? 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    How many 360 boxes do you have?  Are they master boxes or mini boxes?

    Mini boxes don't have hard drives and instead play the recordings stored on the main box which needs to be set to either fast start or active start

    As per japitts what error code do you see (for example CS2200)

    What happens when you pause and rewind live TV (this may indicate a hard drive error)

    360_box_and_mini_box

  • japitts's avatar
    japitts
    Very Insightful Person

    Your post has been moved to a new thread, it sounds like you've recently migrated from TiVo/V6 > TV360.

    What happens when you try to set recordings on your TV360? Are you getting any error messages? Can you pause and rewind live TV?