Forum Discussion

GuyMal's avatar
GuyMal
On our wavelength
2 years ago

Can’t Play Recordings on Second Box

When I try to play a recording on the second box I get the following message; “Virgin TV1 is offline, or not connecting. Turn it on to watch your recordings”. I have tried various combinations of re...
  • roy247's avatar
    roy247
    2 years ago

    The main box needs to set to fast start or active start so the mini box can wake it up to watch recordings, if it's set to eco start it's like having the box turned off as far as the mini box is concerned.

    Active start is the best compromise between economy and usability, ethernet cable is always the preferred connection but if you have a strong wifi signal it should be OK, 2.4ghz connection will give the strongest signal.

GuyMal's avatar
GuyMal
On our wavelength
2 years ago

My second box won’t play back recordings. I phoned 150 (this afternoon) but it wasn’t working so I phoned 03454541111 and went through the automated checklist. I said everything was fine and they sent me a link and did a hard reset on the hub. The second box still won’t play - Virgin said they’d chat online but when I clicked the link to do this it wasn’t functioning so I came here.

This has been an intermittent fault since we joined Virgin in April 2023. They recently sent us a pod, which I’ve plugged in, but there are no ‘internal’ walls between the hub (which is next to the primary box) and the second box, which is only about 5 metres away (albeit on a different floor). I think the second box is faulty. Previously the positions of the 2 TV boxes were reversed (because we mostly watch TV in the bedroom where the second box currently is), but swapping them hasn’t helped long term. I have tried switching the 2nd TV box off and on but that didn’t help - I am about to try rebooting it at the plug, but even if that works I still need a permanent fix.

My broadband upload speed has been a consistent 192 today.