Forum Discussion
Hi Beth,
thanks for the advice. I’ve just been through and looked and it was already set to Automatic.
Mavs82
Sorry to hear this.
How has the sound been over the last few days, any improvement at all?
- Mavs825 months agoTuning in
Hi Matt,
It wasn’t the sound - that was fine - but a lack of picture. The screen goes blank but we can hear the audio. Both Netflix and Amazon are the same. Once that happens, the picture won’t return no matter what we do and we have to turn the box off and on again to get a picture for any other TV.
Mavs82
- newapollo5 months agoVery Insightful Person
Hi Mavs82
Have you tried reseating the HDMI cable - remove the HDMI cable then turn off the box for a minute or two, then turn the box back on and reinsert the HDMI cable? Also try a different HDMI cable and/or HDMI port.
- Mavs824 months agoTuning in
As a helpful person, please could you explain why an HDMI issue would affect Netflix and Prime but no other services, such as Virgin TV, YouTube, Disney Plus etc?
- Carley_S5 months agoForum Team
Thanks for getting back to us Mavs82
This does sound like a possible HDMI issue. Has checking the HDMI or swapping this out and trying another. Also if you have another HDMI port on your TV, maybe trying a different port to see if this resolves the issue at your side.
Keep us posted and we can try other steps if this hasn't worked for you.
- Mavs824 months agoTuning in
So, shortly after my last post we went away on holiday abroad. Came home afterwards to find everything working fine and assumed maybe there had been some kind of update or something.
Yesterday, between selecting different shows, the issue reappeared. My wife was watching a show and decided to go to bed. As I wanted to stay up, I went back to the ‘Continue watching…’ screen, selected something I’m watching, and suddenly the issue is back.
I’ll try your advice on switching the HDMI, but as no one was anywhere near it when the issue popped up last night, I’m not hopeful - especially as it ONLY happens on Netflix and Prime. If it was an HDMI issue, all outputs from the box would be affected, surely?
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