Forum Discussion
Hi Mavs82,
Thank you for your post. I'm sorry to hear you're having issues with the Prime and Netflix apps. That is strange. Have you tried changing the resolution settings from the box itself to see if that makes a difference? To do this, you need to go to Home > Settings > Audio & Video > HDMI resolution and try setting it to automatic.
Let us know if that helps at all.
- Mavs825 months agoTuning in
Hi Beth,
thanks for the advice. I’ve just been through and looked and it was already set to Automatic.
Mavs82
- Matthew_ML5 months agoForum Team
Sorry to hear this.
How has the sound been over the last few days, any improvement at all?
- Mavs825 months agoTuning in
Hi Matt,
It wasn’t the sound - that was fine - but a lack of picture. The screen goes blank but we can hear the audio. Both Netflix and Amazon are the same. Once that happens, the picture won’t return no matter what we do and we have to turn the box off and on again to get a picture for any other TV.
Mavs82
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