About 4 weeks ago we lost access to several apps I.e channels 4 and 5 on the TV. We've deleted and downloaded them again but no joy. Also we can no longer watch anything on Demand. We get lots of different error codes. We've checked the wiring and unplugged everything several times. Any advice please. Thx
The apps on the Tv360 box aren't working. We deleted and reinstalled using normal TV remote but they aren't working on either now. 360 box is connected to Internet via ethernet cable. Everything installed by virgin engineer les than a year ago. We can't watch anything on demand on 360 box. We've checked for service issues but nothing showing.
Any other problems with wired internet devices?
Have you tried a different ethernet cable or ethernet port?
What does it say for the signal quality and connection speed in the 360's Settings > Systems> Diagnostics section? Does the diagram in that section show where the connection is failing?
What error codes are showing onscreen when you can't watch apps and on demand services on the 360? for example CS9993 - there is online help with the error codes <Here>
Which VM hub do you have, and what colour are the lights?
https://www.virginmedia.com/help/how-to/broadband/hub-lights
You can't install/uninstall apps on VM's TV set top boxes, so how is your TV connected to the VM broadband network to enable you to use it's inbuilt apps? Is your TV software/firmware up to date?
Are the same apps available on your TV360 box and if so do the apps work on your TV360 box? If not, which are they, and what are the error codes for each app shown?
How is your 360 connected to the internet? Are you using a third party router?
Any problems using the catch up/on demand services on the 360?
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This is generally better as it gives details of more local issues down to postcode level.
