AndyRB
2 months agoTuning in
App problems
My elderly neighbours have to log in and input passcode every time they want to use itvX or bbc iplayer etc. It worked fine until 3 weeks ago when they got a new tv. It’s an LG smart tv. I just tried...
they don’t use the box for recording. They didn’t sign out or anything and the box just wanted you to log in again.
If you exit iPlayer by pressing the back button and you then need to sign in again without turning the box off then that would indicate the box is faulty.
I would also check that the hard drive is working ok, if your neighbours have been watching the same channel for up to 3 hours you should be able to rewind without any problems.
thank you. I will give that a try tomorrow if they are home.
Hi AndyRB 👋.
Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that your parents are having issues with the apps on their TV box, have you ensure that on the settings that the login details are retained once logged in to prevent this in the future?
Please let us know via our other contact methods should it be during the Christmas period as the Forums will be closed during that time.
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