AndyRB
2 months agoTuning in
App problems
My elderly neighbours have to log in and input passcode every time they want to use itvX or bbc iplayer etc. It worked fine until 3 weeks ago when they got a new tv. It’s an LG smart tv. I just tried...
Are you certain they are using a V6 with TiVo-software? and not a TV360 running Horizon-software?
I only ask because both use the same physical box, and the TV360 variant does have some form in this sort of behaviour with the in-built apps. It's not something the V6 is known for.
https://www.virginmedia.com/care/tv-fault/which-tv-box if you're not sure - the remote and the onscreen menu is the difference. A V6 has the TiVo-logo in the top-right corner next to the video preview, a TV360 doesn't.
I can’t say for sure so will ask them if I can check it tomorrow