App problems
My elderly neighbours have to log in and input passcode every time they want to use itvX or bbc iplayer etc. It worked fine until 3 weeks ago when they got a new tv. It’s an LG smart tv. I just tried...
Forum Discussion
Are you certain they are using a V6 with TiVo-software? and not a TV360 running Horizon-software?
I only ask because both use the same physical box, and the TV360 variant does have some form in this sort of behaviour with the in-built apps. It's not something the V6 is known for.
https://www.virginmedia.com/care/tv-fault/which-tv-box if you're not sure - the remote and the onscreen menu is the difference. A V6 has the TiVo-logo in the top-right corner next to the video preview, a TV360 doesn't.
I can’t say for sure so will ask them if I can check it tomorrow
just checked the link you attached and I was using the remote that is shown with a TV 360 box so I guess he told me the wrong type of box.
Once you sign into iPlayer it should remember you unless you sign out, you just need to press the back button to exit.
Is the box losing recording's or having problems pausing and rewinding live TV if it is then the box is probably faulty having to sign into apps all the time is another symptom.
Apart from getting a new TV have they only just switched to 360 from a V6 TiVo.
they don’t use the box for recording. They didn’t sign out or anything and the box just wanted you to log in again.
