Forum Discussion

pidgecymru's avatar
pidgecymru
Tuning in
3 months ago

Advice on getting 3rd 360 box

I’m c12 months into an 18 month contract for  tv, phone & broadband package with two 360 tv boxes (mini boxes ?) one upstairs one downstairs which used the existing cabling so no engineer visit was r...
  • newapollo's avatar
    newapollo
    3 months ago

    Hi pidgecymru 

    If adding a third 360 box then it would be a mini box which is half the height of what was a V6 box before it was migrated to the 360 system as the mini box doesn't contain a hard drive. You would still be able to watch recordings on the third box and set them up from there, but the recordings would be stored on the main box.

    It would cost an additional £5 a month for the third box and would also probably cost £25 for a tech visit to add the necessary coaxial cable to the new location and install the new box.

    You might need to emphasise to the agent that it's an additional box and that you don't want to be recontracted to a new minimum term.

    Also make sure that they don't change your package when adding the third box as that would commence a new contract and possibly result in you losing channels such as TNT Sports which might be part of your current package, and also lose any current discounts that you currently have.

newapollo's avatar
newapollo
Very Insightful Person
3 months ago

Hi pidgecymru 

If adding a third 360 box then it would be a mini box which is half the height of what was a V6 box before it was migrated to the 360 system as the mini box doesn't contain a hard drive. You would still be able to watch recordings on the third box and set them up from there, but the recordings would be stored on the main box.

It would cost an additional £5 a month for the third box and would also probably cost £25 for a tech visit to add the necessary coaxial cable to the new location and install the new box.

You might need to emphasise to the agent that it's an additional box and that you don't want to be recontracted to a new minimum term.

Also make sure that they don't change your package when adding the third box as that would commence a new contract and possibly result in you losing channels such as TNT Sports which might be part of your current package, and also lose any current discounts that you currently have.

pidgecymru's avatar
pidgecymru
Tuning in
3 months ago

Many thanks for taking the time to assist me ~ you clearly know what you’re talking about since Virgin’s advice was exactly the same following your post so nice job, Diolch 🏴󠁧󠁢󠁷󠁬󠁳󠁿