360 upgrade request issue
I've attempted to request the upgrade to 360 via the box and get error TM4/19/10-1-200000. It directs me to the help section on myvirginmedia, but this just leads to going round and round in circles ...
Forum Discussion
Hi Martin,
I don't get the reference to web browsers? Anyway thinking about it, I wonder if it may be to do with having started a new contract a couple of weeks back and your systems not being fully updated yet, as the first bill isn't due until 9th August? If I look at the myvirginmedia app, it no longer shows me as having any services or show service status. I'm guessing this may all update after 9th August?
Hi TRS 👋 Thanks for getting back to us! Sorry to hear about your difficulties completing the TV36 upgrade, and for any confusion around the reference to web browsers. I believe my colleague thought you were having issues when trying to upgrade via the web-browser through My VM. - Sincerest apologies for any frustration or inconvenience caused as a result! It sounds like we need to do this manually for you, and ensure a remote is sent out in the post.
I will send you a PM to confirm a few account details so we can get this arranged for you! You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞