Forum Discussion
Gwen1818 wrote:I feel like I am going mad.
For the past 6 months, when I have been using Netflix, Disney and now Prime video the 360 box has moments where it completely removes the voice recording of a show (leaving the incidental music etc) or crashes and the TV stops recognising it until I pull the plug out of the wall and reset it. At the same time I can check my TV status and it says it is offline.
If the box is saying it's offline and the app's are all streamed then that should indicate a network connection problem, I would have thought you would also lose the video stream and I don't know why if you still have streaming video you have some "incidental music" or have you also lost the video when this happens.
Make sure you don't turn the hub off.
If your box is faulty and needs replacing then it will be replaced free of charge because it is owned by Virgin and should you leave it needs returning to Virgin.
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