Forum Discussion
Hi wrxseeker,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had an issue which has resulted in your recordings being deleted. If the update you're referring to is from the V6 to the 360 software then all your recordings would be deleted along with any wishlists and series links too.
If your 360 has just updated then the recordings shouldn't be affected. I can see that roy247 has given some tips but if they are deleted then I'm afraid we wouldn't be able to undelete them. Please let us know if this happens again or if you have any further issues so we can look more closely into this for you.
Thanks,
Thanks - it was orginally a V6 box that was upgraded to 360 a few years ago.
It has been fine ever since apart from this latest software update.
Although it seems to be working ok at the moment, would it be worth getting a replacement now, while it has no recordings on it to save losing anything should it fail again?
- Beth_G11 months agoForum Team
Hi wrxseeker,
Thanks for coming back - I agree, I think it's best that we resolve the problem before it occurs again and causes further inconvenience.
I've dropped you a PM so I can take your details and have a look.
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