Dannyboydw
6 months agoTuning in
360 box help
Hi I got a new box installed and the old recordings and series links have came back on the box I can't delete them or watch recordings and it keeps asking to subscribe
You will need to wait for the forum team to come back online for a pm, and it might be a few days before you get an answer.
Sounds like a possible account issue and you may need to speak to Virgin.
I've spoke to them and it's like hitting a brick wall we need to send a engineer
But the engineer dident have a scooby doo and came back the next day to swap the box
And on the phone today going around in circles even the manager promised to call back dident
I do remember a couple of posts previously about this sort of problem and don't remember seeing a solution posted.
It is something to do with your account info that virgin need to sort out as AFAIK.
Hi Dannyboydw, thank you for your posts.
We're sorry to hear about the issues you're having and the poor experience you've had 😔
I can see you've spoken to the team since your latest post. Has a clear resolution been provided?
Please pop back to us at your earliest convenience.
Thank you for your support japitts and roy247 👍
Regards,
Daniel