Forum Discussion

atoone's avatar
atoone
Joining in
23 days ago

360 Box - Plethora of Issues

Hi,

I have been having ongoing issues for months and months with my main 360 box. 

At least twice a week if not more I get one of the problems with Apps not working (App not accesible - CS2400) or Recordings not working, meaning I have to reboot to fix.

Also, I have to log in to iPlayer every single time I want to watch anything.

Occasionally when restarting the box it will get stuck on the Welcome screen. Sometimes for hours - last week I had to leave overnight and by the morning it was working. At that time i tried holding down Power and + buttons as suggested elsewhere but this did nothing.

Right now I get CS2400 for Netflix and Disney, but strangely iPlayer and Prime do work . Although I had to login to iPlayer, obviously!

I have done a factory reset at least twice. A couple of weeks ago I believe it must have also reset itself without me doing it as I lost all recordings.

I have checked all cables. There are no issues with internet at the time of the problems - the TV box is next to the virgin hub and connected properly. Diagnostics always says Good signal quality and High connection speed.

Surely this is a faulty box?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    22 days ago

    Hi again atoone

    Have you tried following the online help for the CS2217 error code.

    https://www.virginmedia.com/help/check/tv-error-codes/cs2217/start

    The first step is checking for faults followed by rebooting your hub, however when the check services function runs it only checks for faults that cover a wide area. 

    If nothing is showing during that fault check then you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    • atoone's avatar
      atoone
      Joining in
      20 days ago

      Thanks but there are no local issues. The sporadic nature of the issues over many many months clearly points to a faulty box. Is anyone from Virgin monitoring this forum?

      • atoone's avatar
        atoone
        Joining in
        20 days ago

        Now I have this when trying to rewind live TV. CS2107

         

  • atoone's avatar
    atoone
    Joining in
    22 days ago

    Hi newappolo, thanks for the reply. Playback and rewind etc works fine most of the time. Just every couple of days one of the issues I've mentioned will occur.

    Something clearly has issues, whether it's the hard drive or not who knows! 

    The recordings issue hasn't occurred for a few months so I can't remember the error code. However the app issues are occurring very frequently.

    • atoone's avatar
      atoone
      Joining in
      22 days ago

      Ok.as if magic recordings have just stopped playing 😂

      Error code is CS2217

       

  • newapollo's avatar
    newapollo
    Very Insightful Person
    23 days ago

    Hi atoone

    If/when the box gets stuck on the welcome screen aside from holding down the power and plus buttons you should try the minus button.

    Turn off the 360 by the switch on the back of the box;  then on the front of the 360 box  hold down both the power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

    What error message appears when recordings fail to play (eg CS2200) 

    The box resetting itself and losing all recordings suggests a faulty hard drive.  What happens if you pause and rewind a live TV program and then play it back?  (this uses the hard drive and would seem to confirm a faaulty hard drive is it doesn't work correctly)

  • atoone's avatar
    atoone
    Joining in
    23 days ago

    I shouls also say - I have 2 mini boxes where the apps always seem to work fine