Not able to create password
Hello, I’m trying to create a Virgin Media account, but it’s not allowing me to create a password. Any password that I create is being refused with… password cannot be used. Can you help? Regards,...
Forum Discussion
I am now having this issue. Did anyone ever work out what the cause is or what criteria is being applied to the passwords being entered?
I really don't have the time or patience to deal with the VM contact centre.
Hi acolling,
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues registering for an online account!
Can you confirm if you're an active customer with us? Have you tried registering for your online account for a different email address to see if this can help?
Please give it a go and let us know what happens. What error are you seeing when creating your online account?
Thank you.