Forum Discussion

Drumbeat's avatar
Drumbeat
Dialled in
2 years ago

Tivo Recordings Breaking Up

A Virgin engineer visited my home a few weeks ago to sort out a problem with live TV pictures (breaking up / pixelating). He changed some cable and this seems to have sorted the problem. However, I n...
Drumbeat's avatar
Drumbeat
Dialled in
2 years ago

I have just spoken to a Virgin agent over the phone, and he has arranged for a replacement box to be sent to me. Since messaging this forum yesterday, a few live TV channels have now become unwatchable... and I don't just mean their awful programmes.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi Drumbeat, thank you for your post.

    Please let us know how things are looking when you've received your replacement box.

    Regards,
    Daniel

    • Drumbeat's avatar
      Drumbeat
      Dialled in
      2 years ago

      Hi Daniel,

      Thank you for your message.

      The V6 box was delivered the afternoon following my phone call to Virgin. Everything seems to be OK regarding the picture, but there are a couple of peculiarities. The first is the volume for ITV1 is quite low, and there are times when I need to turn the TV's volume to near maximum (other channels are OK). Also, subtitles on BBC3  and BBC4 recordings do not appear on playback. They appear OK on live TV and, as far as I can tell, this problem is only with these two channels. But the picture breaking up seems to have been remedied with this new box.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        2 years ago

        Hi there Drumbeat 

        Thank you so much for popping back and I am so sorry to hear that the box is facing volume issues, though we are glad to hear the picture is looking better. 

        Is it just the once channel that is effected?