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J_4093's avatar
J_4093
Tuning in
7 months ago

Tivo Green Screen Error

Hi, I was wondering if someone could give me some advice but couple weeks ago the main light on our Tivo started glowing red constantly no matter the mode it was in.  Tonight it suddenly began reset...
  • japitts's avatar
    japitts
    7 months ago
    J_4093 wrote:

    Tonight it suddenly began resetting and repeating a green screen message about a serious problem with the DVR.

    Your TiVo's hard drive has failed, and will require replacing. Providing you have VM home broadband, your TiVo will be replaced with a V6 - much newer box, quicker, with more recording tuners and additional streaming apps.. but running the same TiVo-software.

    J_4093 wrote:

    The call taker I spoke to went through all the checks and confirmed that I needed a new HDMI cable as one I use is not compatible

    The CS agent is talking nonsense - that's a technical term. I'd suggest calling back and being very specific about the green-screen "DVR has detected an error" message. If all else fails, the staff team should be along in a couple of days on here.

japitts's avatar
japitts
Very Insightful Person
7 months ago
J_4093 wrote:

Tonight it suddenly began resetting and repeating a green screen message about a serious problem with the DVR.

Your TiVo's hard drive has failed, and will require replacing. Providing you have VM home broadband, your TiVo will be replaced with a V6 - much newer box, quicker, with more recording tuners and additional streaming apps.. but running the same TiVo-software.

J_4093 wrote:

The call taker I spoke to went through all the checks and confirmed that I needed a new HDMI cable as one I use is not compatible

The CS agent is talking nonsense - that's a technical term. I'd suggest calling back and being very specific about the green-screen "DVR has detected an error" message. If all else fails, the staff team should be along in a couple of days on here.