Forum Discussion

andyads74's avatar
andyads74
On our wavelength
2 months ago

Tivo box won't start up

Hi

I just tried to start up my Tivo and it won't start up - it is stuck on this combination of lights which it keeps looping on.

Any ideas please? The TV won't recognise the HDMI signal either.

 

  • Thanks for confirming the requested details via PM andyads74 

    I've booked an engineer visit for you as discussed. You can find confirmation of the visit via your 👉online account.

    Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

    •The engineer diagnoses the faults as not being caused by our network/equipment 
    •The engineer discovers that the fault or problem relates to your equipment
    •The engineer discovers that the fault or problem relates to any system that we are not responsible for

    The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

    Let us know how the visit goes!

     

  • japitts's avatar
    japitts
    Very Insightful Person

    Out of interest, why was the box powered down and thus needing powering-up?

    TiVo's are being actively retired, so you should report your "box won't boot up" fault to VM, who should arrange a tech visit with a view to replacing it with a V6. These run the same familiar TiVo-software but on a much newer box that's far quicker with more recording tuners and streaming apps.

    • andyads74's avatar
      andyads74
      On our wavelength

      Is there a specfic 'box won't boot up' link - I can't see one either on VM website or app. I don't the time to call CS at the moment.

      • japitts's avatar
        japitts
        Very Insightful Person

        andyads74 wrote:

        Is there a specfic 'box won't boot up' link - I don't the time to call CS at the moment.


        The primary fault reporting channel is by phone, although quite often you can run a "test my equipment" self-check when you're logged into your "my VM" online account.

        Otherwise, VM staff do respond on these boards if you a) Don't mind waiting a couple of days, and b) Leave this forum topic dormant - they work from oldest-first.

    • andyads74's avatar
      andyads74
      On our wavelength

      Hi - I moved the box from one bedroom to another as I have cabling in both rooms. Just for additional info, the remote has no impact on the box

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        Does the box boot up if you put it back in the original location?  I'm wondering if the cable in the new location is actually linked up.