Forum Discussion

butlerma's avatar
butlerma
Tuning in
7 months ago

non arrival of remote control ordered online

ordered new remote from virgin through problems with remote helpline .Said will send new remote will arrive in 5 working days but nothing showed up in orders section and nothing arrived. Went through...
newapollo's avatar
newapollo
Very Insightful Person
7 months ago

Hi butlerma 

You shouldn't be using the 0845 number -  you should either call 150 from a VM landline or 0345 454 1111 from any other phone

You should be able to download the Virgin TV Control app  and then sign into it using your My Virgin Media credentials, it doesn't need to know your network.

/virginmedia.com/help/tv/how-to-use-virgin-tv-control-app 

A member of the forum team should pick up your thread in a couple of days to help with ordering another remote.

  • butlerma's avatar
    butlerma
    Tuning in
    6 months ago

    Thanks but  for my android phone to work as remote control I need to get into settings on my tivo box and my home button on remote doesnt work so I cant even see what the settings are..Says needs to connect tivo box to hub. Guide etc works but when press remote control message home network required displays.

    • butlerma's avatar
      butlerma
      Tuning in
      6 months ago

      My remote control arrived today via royal mail probably why it took longer than it should so everything working as it should now problem sorted.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        6 months ago

        Hi again butlerma 

        Thanks for updating the thread.  Great to see that you've finally received the replacement remote.

        If I were you I would try and set up the TV Control app again for future use now that you've got a working remote.