Forum Discussion
- Kath_PForum Team
Hi carpetchris,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues ordering a replacement remote. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
- newapolloVery Insightful Person
Hi carpetchris
Select your set top box from the following page and follow the onscreen instructions
https://www.virginmedia.com/help/how-to/tv/issues/remote-issues/remote-not-working
You can also select the faults option if dialling 150 from a VM landline, or 0345 454 1111 from any other phone which is a free call included in most call plans, as it's the same as dialling an 01,02,or 03 number, however on some calls plans you need to redial after 1 hour to keep it as a free call.
Or wait a couple of days for a member of the forum team to pick up your post.
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