Forum Discussion
I thought it would be right to give an update on this situation because I think its only fair to let others know in case they too end up experiencing the same problems I have.
Ultimately, switching the old superhub to a hub 3 and plugging the telephone directly into the hub (the 21CV method as previously mentioned) was the only viable solution to fix this problem.
I had a friendly chat with the engineer when he arrived and he helped to shed some light on the situation. In laymans terms, the old legacy telephone system is slowly failing and, because they cant source replacement boards or parts for the old gear anymore, Virgin Media are basically giving up on it.
This is sadly the case for a lot of things this day and age (for example, we had to replace our otherwise perfectly operational gas oven/grill combo last year purely because a part failed and they dont make them anymore).
Anyway, I’m happy that this is a step further from me having to make a monthly call reporting the problem to Virgin Media (lets see if this statement holds true in due course).
I still think its dishonest that Virgin Media is not being proactive about this as theres bound to be others who are still without a functioning landline right now. If you are one of these people (or know a neighbour who is experiencing problems), request an engineer to visit your property and swap your old hub with a new one. You probably dont need a new phone (we didnt at least).
I think it just frustrated me because this was not a proposed fix in my past calls to the tech team. Having known what I now know, this could have been solved months ago.
I hope anyone else reading this has found it useful.
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