Forum Discussion
Thanks for reaching out to us Matt787, and welcome back to our Community Forums!
We're sorry to hear of the landline issues that are apparent.
We would have to advise that if an engineer has been booked this would be due to any diagnostics to fix the service remotely being exhausted.
During the engineer visit, they would be best placed to identify the fault and may switch you over to a VoIP based service if this is required.
Do please feel free to keep us updated with how the visit goes and we'll be on hand to pick this up if anything further is required.
Thanks,
David_Bn
- Matt7876 months agoTuning in
Thanks for your reply David,
I can appreciate that switching to VoIP is a potential long term solution (one that hasnt actively been offered before - then again, why should it be if our area is not planned for the switch over yet?). It still doesnt explain why this problem keeps happening and I have to keep calling before it gets flagged up by someone.
If there is a genuine fault with the legacy system that has left it in a temperamental state for our area at least, then surely changing our equipment/setup to facilitate this should have been made priority sooner than later. Something doesnt add up here.
The engineer has been booked and is due to visit the property tomorrow, however this effectively means we’ll be without a landline for at least another day or so. Is there nothing you can do to relay this fault to one of the senior technicians for the time being to at least ensure the landline fault is rectified and operational?
I sincerely hope that changing our equipment is not going to incur additional one off fees or price increases as a result either.
- Tom_W16 months agoForum Team
Hi Matt787 thanks for your reply here.
Your concerns are noted, but arranging the engineer visit will be the quickest way forward to getting this resolved for you one way or another.
Please don't worry, as if you do convert to 21CV this won't incur you any further charges.
Many thanks
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