Telephony suddenly disabled in Hub 5
When I received my Hub 5 some time ago I was moved to VOIP for my landline. Everything was fine until I tried to phone another landline, also VOIP, and got the engaged tone. I phoned using my mobile ...
Forum Discussion
Matthew_ML see this for update and fix:
https://community.virginmedia.com/t5/Home-Phone/Landline-engaged-tone/td-p/5540051
Thanks for the info but I'm not sure I had the same problem. After looking at the router log files it could have been an incorrect VM configuration file being downloaded. I'm in an area where the service has been "upgraded", no doubt for very good reasons, however this message in the router logs may be causing issues it seems.
US profile assignment change. US Chan ID: 13; Previous Profile: 11 13; New Profile: 12 13.
BTW I have no idea what this refers to and what it means but after retiring about 15 years ago I don't keep abreast of changes like I used to while working in Web Development and related issues.
Hi Callinder,
Thanks for coming back to us, we're really glad your landline is now working correctly after a few days of downtime.
Depending on whether it was more than 48 hours, you could be entitled to Automatic Compensation which will be added to your next bill 😊
I've checked your services on my side this morning and cannot see any issues so hopefully things are now fully resolved!
If that's not the case then please let us know.
Thanks,
Meg
