Forum Discussion

Callinder's avatar
Callinder
Up to speed
7 months ago

Telephony suddenly disabled in Hub 5

When I received my Hub 5 some time ago I was moved to VOIP for my landline. Everything was fine until I tried to phone another landline, also VOIP, and got the engaged tone. I phoned using my mobile ...
Matthew_ML's avatar
Matthew_ML
Forum Team
7 months ago

Hey Callinder, thank you for reaching out and I am so sorry to hear about this.

Did you try to turn this back on?

Have you managed to get this working?

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    7 months ago

    Thanks 🙂 

      • Callinder's avatar
        Callinder
        Up to speed
        6 months ago

        Thanks for the info but I'm not sure I had the same problem. After looking at the router log files it could have been an incorrect VM configuration file being downloaded. I'm in an area where the service has been "upgraded", no doubt for very good reasons, however this message in the router logs may be causing issues it seems.

        US profile assignment change. US Chan ID: 13; Previous Profile: 11 13; New Profile: 12 13.

        BTW I have no idea what this refers to and what it means but after retiring about 15 years ago I don't keep abreast of changes like I used to while working in Web Development and related issues.