Forum Discussion
Nathan_B
9 months agoForum Team
Hi there @Gwatty Welcome back to our forum and thanks for your post
Sorry to see that you've now lost your landline number. Unfortunately we are unable to transfer numbers from one Virgin account to another if they are in different names. Unless the number was ported to another provider when the Virgin account was still active this number will now be lost.
The only time we can move the number to another account is when the accounts are both in the same name via a move and transfer.
Apologies for any inconvenience this may cause.
Regards
Nathan
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