Forum Discussion

joethornhill181's avatar
joethornhill181
Tuning in
2 years ago

Old landline number move

Hi I need my old landline number porting over but I've spoken with 3 agents over the phone and none of them seem to understand what I am asking them to do. I tried calling retentions but there isn't ...
Johnt4791's avatar
Johnt4791
Joining in
2 years ago

Hi, the landline number i requested to be transferred over still hasn't happened, its been over a month since the new package was installed and I'm still waiting to hear back.

Akua_A's avatar
Akua_A
Forum Team
2 years ago

Hi Johnt4791 

Welcome to our community forums and thank you for your first post.

Sorry to hear you have not had an update on your landline port to us. We want to best help. Can you confirm that your old landline is still active and running? Have you had any correspondence from our team regarding a landline port?

Thanks,

  • Johnt4791's avatar
    Johnt4791
    Joining in
    2 years ago

    The number was on the previous virgin account at my address, I was told by email that It could take a couple of weeks to port that number over to my new virgin account but heard nothing since 

    • Akua_A's avatar
      Akua_A
      Forum Team
      2 years ago

      Thank you for letting us know. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

      Thanks,