Old landline number move
Hi I need my old landline number porting over but I've spoken with 3 agents over the phone and none of them seem to understand what I am asking them to do. I tried calling retentions but there isn't ...
Forum Discussion
Hi, the landline number i requested to be transferred over still hasn't happened, its been over a month since the new package was installed and I'm still waiting to hear back.
Hi Johnt4791
Welcome to our community forums and thank you for your first post.
Sorry to hear you have not had an update on your landline port to us. We want to best help. Can you confirm that your old landline is still active and running? Have you had any correspondence from our team regarding a landline port?
Thanks,
The number was on the previous virgin account at my address, I was told by email that It could take a couple of weeks to port that number over to my new virgin account but heard nothing since
Thank you for letting us know. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
