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LillyMum's avatar
LillyMum
Joining in
22 days ago
Solved

No Caller ID or 1471 since line repaired. How do I get these services back?

I have the identical issue to https://community.virginmedia.com/discussions/Telephone/no-caller-id-or-1471-since-line-repaired-how-do-i-get-these-services-back/5588168 except:

  1. I am a spritely 79 years old
  2. My phone was down over Christmas. I could dial out, but the ringer was broken until Jan 2nd. The phone line is now working except caller ID and 1471.

Like the person in the post I've linked to, I would like the service back as I receive a lot of scam calls.

Thanks!

  • Hi LillyMum, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

  • Thanks Lee.

    For future people experiencing the same issue: it was resolved on the Virgin Media side after Lee asked the Virgin Media telephony team to adjust some switch settings. The caller ID / 1471 service settings needed to be reinstated. I'm speculating it stopped working because the phone was out of action for a while, or perhaps it was lost as part of investigating the problem over Christmas. All fixed now, and I'm very satisfied with Lee's help.

  • Hi LillyMum, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

  • Hi LillyMum thanks for posting and welcome to our community.

    Firstly sorry to hear you were without the use of your landline over the festive period and for any inconvenience this may caused you, your friends and family. And sorry to hear that since it got up and running again you've not had the full use of your call features. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R