Landline Voicemail Service

I have a Panasonic four handset system in my house. The system does have a built in answer machine but this is not switched on as the message recording time is not long enough hence the reason I rely on the Voicemail Service.

Back in mid August I was not getting notifications of Voicemail messages received either by intermittent dialling tone notification or the envelope icon on the telephone's screen. It then went to continuous intermittent dialling tone even if there were no messages and still no envelope icon. Since then it has been a case of these two scenarios alternating. I was asked at least four times to reboot my router to solve the problem I still have it. I have spoken many many times to 150 and have got no where. I have been told that somebody will call me back in a couple of days with an answer. That was two months ago and that person whoever it was still has not called me. Yesterday having received a call from someone at Virgin Media while I was out. I could not understand the message left on the Voicemail, which I got no notification that I had a message. I only new I had one having dialled 1571 as I have to do at least twice a day. I rang 150 and spoke to two ladies I assume somewhere in India. The first lady said she would pass me on to  someone more qualified to help me. The second lady told me that this was a problem that has and is been experienced by many of Virgin Media's customers and that it should be put right shortly. She also stated that the problem had been resolved for some of their customers but then it returned. 

Back in late August or early September I was told by one lady that the fault was not with Virgin Media's system but with my telephone system and therefore I needed to get a new. I had the system for at least three years with out any problems but went out a bought a new System and still had the same problem. I rang the technical people at Panasonic and explained the problem. Their reply was that it was not the telephone system as it does not control any signals/notifications that are sent out by my service provider. Due to wrong information given out by Virgin Media's operatives on 150 I am out of pocket for the unnecessary cost of a new telephone system.

For your guide I sent an email of complaint to the CEO Mr Schueler on the 4th September describing my problem and total lack of service. I did get a reply from the Executive Management Team but not very helpful just emailed me the generic reply form. Sent another email on the 6th November which included all the emails sent and received so far concerning my problem and lack of service. I even mentioned the possibility of being reimbursed the cost of the telephone system I was told to buy totally unnecessarily . Again I basically got the generic reply, but they did state in this that they had tried to contact me on several occasions. That I find very odd, why did they not leave messages then. As I said earlier I dial 1571 at least twice a day to check for messages that is why I heard the message mentioned above, which related to the last email I received from Case Management Team Complaints on the 16th November.

So it is interesting that you say:- I've checked and there is no area issue with telephone features where you are.

Have I been fobbed off?

Regards one totally cheesed off, head banging against brick wall, frustrated, dissatisfied, you name it Monty14