Hi,
I did not cancel anything from vodafone myself, not the broadband and not the landline. Today was the date for my number to be ported, given by virgin media. After virgin medias request to port the number from vodafone on the 12th, i got a text from vodafone as below:
"
Hello. Sorry to hear you're planning on leaving us. IMPORTANT: if you haven't asked another provider to take over your broadband and/or phone service VFC3522688, let us know as soon as possible by calling free on 08080 057406. Otherwise, we'll cancel your service at on 22/Jan/2024 00:00:00. There's nothing you need to do - your service will switch over to your new provider automatically. Can we change your mind? If you'd like to keep your service with us, please get in touch by midday two working days before your cancellation date."
I am really worried as to what is going on and how long this will take as i am a sole trader and losing alot of business. I hope this can get sorted out ASAP.