A bit of an update. I have sent the formal complaint.
Today morning (25/1/24), i called virgin media again. I was told on the notes it says the number should be ported and completed by 8am today. They told me to give it 24 hours. I got home around 9.30am and checked and the number had been ported. All good and i was relieved.
But then today around 5.30pm the number for some reason got cancelled by virgin again and i was given the same temporary number back.
Absolute shambles from Virgin. I have no idea what they are doing and also seems like the porting team havent a clue either!
I have rung them again and now they are again saying it would be sorted out in 24 hours.
