landline not working
Hi, my landline has stopped working. Please could someone contact me so that an engineer callout can be arranged? many thanks
Forum Discussion
Thanks for getting back to us jamieeynon
Sorry, just a little confused with the response, are you saying that your landline is coming from the same socket at your broadband or does your landline come from a master socket or extension?
Do you hear a dial tone at all?
How many pieces of equipment are connected to the phone line?
There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you:
- Check the phone is seated in the base unit correctly & powered ON.
- Remove all other equipment connected to telephone sockets.
- Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.
Let me know if any of these checks work at all, or if anything changes with the dial tone.
hi,
we have two cables which come into the house from outside and these go into a VM socket on the wall.
my telephone is plugged into this socket and is switched on but we don't have a dialling tone.
Also a white cable comes out of the socket at the bottom and goes into our WiFi router.
The broadband and TV are both working.
Thanks for confirming this jamieeynon
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