Forum Discussion

SLM's avatar
SLM
On our wavelength
2 years ago
Solved

Landline dead after Virgin working in area

Hi My landline has gone completely dead since yesterday 30/01/24. I have done all the checks in my house including removing all phones & connecting just one hard wired phone without success. When I...
  • Reece_MH's avatar
    Reece_MH
    2 years ago

    Hi SLM 👋

    Thanks for posting, and welcome back to the Forums.

    I'm sorry to hear you're experiencing some trouble with your Landline.  I've taken a look on our side and can see there is currently a known problem in your area. The details are below.

     

    Fault: You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent. We are working as hard as we can to fix this, however, due to the complexities of the issue it's taking us a little longer than normal.

    Fault Reference: F011159432

    Estimated Fix Time: 05/02/2024 12:30am

     

    Our teams are working as quickly as possible to resolve this issue, and we're very sorry for any inconvenience caused. You can continue to track updates by calling 📞 0800 561 0061, which is our automated service checker.

     

    Cheers,

SLM's avatar
SLM
On our wavelength
2 years ago

Thank you for the prompt reply & helping me out on this issue.

I'm housebound & in extremely bad health, so I'll keep my mobile close at hand until it has been fixed!

It's unfortunate that Virgin do not make the information you have provided more easy to find - instead their online status checker tells me everything is working fine on my account.

I'll let you know if/when it's working again - hopefully by the 5th February.

Thanks again

Reece_MH's avatar
Reece_MH
Forum Team (Retired)
2 years ago

We understand the worry that this has caused, SLM, and I'll be sure to feed this back to the teams who manage the fault notifications.

We do offer an Emergency Backup Line for Landline services for those who are reliant on it. Based on what you've told us here, I do think this will be something that we should get installed for you - but it is completely your choice. It's free of charge, and one of our Technicians come out and get things set up for you.

Unfortunately, at present, as there is currently a fault in the area, any Technician appointments will be automatically cancelled. However, once the fault has been resolved, please do get back in touch with us, and we'll get this booked for you as soon as possible, should you wish 🙂

Thanks,