Hi debs81,
Thank you for reaching out to s in our community and welcome back, it has been a while, hope you have kept well, we are sorry to hear you are effected by an area fault, I was able to locate you on our system with the details we have for you, Network issues might be affecting TV and broadband services at the moment, our technician are working to resolve this ASAP, apologies for any inconvenience caused, estimated fix time is 19/02/24 @ 09:00, all fix times are estimated, we will be working to resolve this ASAP.
Regards
Paul.