Forum Discussion

Widgeon's avatar
Widgeon
Just joined
2 days ago

I want to keep my package but disconnect my landline

I spent a long time trying to achieve this using chatbot and telephone customer service without success. Please can anyone advise if this is possible or do I need to switch suppliers?

 

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    16 hours ago

    I just can not grasp why it is so important to keep pushing "land-line"  or "Hub-line" into the packages.  Hardly anyone under the age of 80 ever gives a land-line number when registering for a service with a GP or a Bank etc.

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    2 days ago

    Just don't plug a handset into the socket? VMs packages can be cheaper with a landline included. 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 days ago
      Mr_K wrote:

      Just don't plug a handset into the socket?

      I did this for years, when you had to take BB, TV & Phone.

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Widgeon thanks for posting and welcome to our community.

    So that I can take a look at your account on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • goslow's avatar
    goslow
    Alessandro Volta
    2 days ago

    VM's 'bundle' model of pricing usually means removing the landline is either cost neutral or may even be more expensive with fewer services in the package.

    Are you approaching the end of your minimum term or are you out of contract?