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Chris_tramman's avatar
Chris_tramman
Joining in
2 years ago
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How to register loss of Landline service online

Can you advise me how to register loss of Landline service online. I cannot find anywhere on My Virgin.
  • goslow's avatar
    goslow
    2 years ago

    Chris_tramman wrote:

    It does not tell you how to register the fault ONLINE  


    The 'online' reference in the auto comp explanation is misleading IMO. As I understand it, you can run the automated service status tests from within 'My Virgin Media' which might acknowledge or log the fault for you if it recognises a problem.

    You can phone the automated service status number 0800 561 0061 to check for any faults in your area which again should log your issue if there is a recognised area fault.

    Other than that, you have to phone in to log the issue and start the clock ticking for compensation. Without using one of the approved methods, VM will have the excuse for not paying out that they were not properly notified of the total loss of service.