Hi there DonBar
Thank so much for your post and welcome back to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and thank you again for posting. Can I ask what the lights on the Hub are showing? Have you checked all the wires are still connected securely?
Thank you for your reply.
Update: I have finally had a technician visit and he has got it working. It is nearly a month since the fault developed and it has taken three technician visits plus three appointments which were not attended. This has been very frustrating but, at long last, it is now OK.
