maxrussell1
10 months agoJoining in
H
Since being supplied with a new hub 3 following an account user update (change of account holder within the household) my landline is not working and telephony is disabled when I log into my hub. I c...
It sounds like you have started a new contract under a new householder's name (presumably for new customer discounts) given that you have a new hub. If so then AFAIK the phone line would indeed terminate and a new one set up (if part of the new contract - it might not be). Whether an old number can be ported across in this situation I don't know. What is the new package called?