Forum Discussion

jaybee84's avatar
jaybee84
On our wavelength
2 months ago

Engaged tone when calling relative from landline when not engaged

Something weird is going on with one specific number we cannot connect to via our home landline, whenever we call it, it's rings twice then gets an engaged tone, we used to get an automated message, ...
Carley_S's avatar
Carley_S
Forum Team
2 months ago

Thank you for confirming this jaybee84 

We'd recommend you let the person with the mobile know of this as this could been an issue with the number port they had. Landline to mobile calls are routed differently then mobile to mobile calls, so this does sound like an issue with the number port itself at some point in its journey. 

As this issue is only affecting the one number, this would more than likely be the cause.