Forum Discussion

jaybee84's avatar
jaybee84
On our wavelength
2 months ago

Engaged tone when calling relative from landline when not engaged

Something weird is going on with one specific number we cannot connect to via our home landline, whenever we call it, it's rings twice then gets an engaged tone, we used to get an automated message, ...
Zach_R's avatar
Zach_R
Forum Team
2 months ago

Hi jaybee84,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some trouble calling a specific number via your landline service. To clarify, you can call any other number via your landline without any issues as far as you're aware? Can you also confirm what kind of number (e.g. landline, mobile, premium, non-UK, etc.) you're calling?

Thanks,

  • jaybee84's avatar
    jaybee84
    On our wavelength
    2 months ago

    Yeah, we can get through to other numbers on the landline.

    It's one persons mobile number we are having problems connecting to, they're currently on Lebara, but the problem was still there when they were on 3