Forum Discussion

47Dave's avatar
47Dave
On our wavelength
3 years ago

Emergency Backup Line version 3 - availability

In the virgin media phone user guide at https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf near the bottom of the page, it includes details of two different emergency...
  • Travis_M's avatar
    Travis_M
    3 years ago

    Hi 47Dave

     

    Thanks for your response!

     

    I'll drop you a private message now to collect some more information so we can have this resolved for you. Please keep an eye on your inbox for a message from myself to confirm some details for this.

     

    Regards

Travis_M's avatar
Travis_M
Forum Team (Retired)
3 years ago

Hi 47Dave

 

Thanks for your response!

 

I'll drop you a private message now to collect some more information so we can have this resolved for you. Please keep an eye on your inbox for a message from myself to confirm some details for this.

 

Regards

47Dave's avatar
47Dave
On our wavelength
3 years ago

Update:

Backup phone v3 was ordered for me, is installed, working and does what I need. Thanks to @Travis_M and anyone else involved!

 

  • Molly_T's avatar
    Molly_T
    Forum Team
    3 years ago

    Hi Dave, thank you for returning to the thread to keep it updated! 

    Really pleased to hear this is now all sorted. Just let us know if you have any further issues and we will be happy to help! 

    All the best. 

    • 47Dave's avatar
      47Dave
      On our wavelength
      3 years ago

      Quick visit to mention that starting late Friday evening, there was a 3-4 hour VM broadband outage here... and my new landline backup phone V3 switched automatically to the VM mobile network as intended. Excellent.

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)
        3 years ago

        Hi 47Dave,

        Thanks for the update on this. I'm sorry to hear there was an outage on the service, but I am very glad to hear that the EBUL immediately switched, and began to work as intended.

        Please let us know if you need anything else, and we'll be more than happy to help out.

        Cheers,