Forum Discussion

47Dave's avatar
47Dave
On our wavelength
3 years ago

Emergency Backup Line version 3 - availability

In the virgin media phone user guide at https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf near the bottom of the page, it includes details of two different emergency...
  • Travis_M's avatar
    Travis_M
    3 years ago

    Hi 47Dave

     

    Thanks for your response!

     

    I'll drop you a private message now to collect some more information so we can have this resolved for you. Please keep an eye on your inbox for a message from myself to confirm some details for this.

     

    Regards

Travis_M's avatar
Travis_M
Forum Team (Retired)
3 years ago

Hi 47Dave

 

Thanks for your response!

 

I'll drop you a private message now to collect some more information so we can have this resolved for you. Please keep an eye on your inbox for a message from myself to confirm some details for this.

 

Regards

  • 47Dave's avatar
    47Dave
    On our wavelength
    3 years ago

    Update:

    Backup phone v3 was ordered for me, is installed, working and does what I need. Thanks to @Travis_M and anyone else involved!

     

    • Molly_T's avatar
      Molly_T
      Forum Team
      3 years ago

      Hi Dave, thank you for returning to the thread to keep it updated! 

      Really pleased to hear this is now all sorted. Just let us know if you have any further issues and we will be happy to help! 

      All the best. 

      • 47Dave's avatar
        47Dave
        On our wavelength
        3 years ago

        Quick visit to mention that starting late Friday evening, there was a 3-4 hour VM broadband outage here... and my new landline backup phone V3 switched automatically to the VM mobile network as intended. Excellent.

  • Camleaper's avatar
    Camleaper
    Joining in
    2 years ago

    Hi Travis, hope you can help me too. I need an emergency backup device for my 94 year old mother. Tried 0345 4541111 number but couldn’t find an option to order this. How can I get one ? 

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      2 years ago

      Hello Camleaper.

      Thanks for your post.

      Travis is away right now so I can pick this up for you.

      It is possible from here to order an Emergency backup line for your mother.

      If you don't mind, I will need to send you a private message to pass security. 
      If you can check the Logo top right of your screen that would be great. 
      Regards     
      Gareth_L
       

  • djpleasure's avatar
    djpleasure
    On our wavelength
    8 months ago

    Can you message me too as need ebl when the changeover happens, assume VM do not provide ups in case of power outage? And does ebl work if a network outage? I have very limited and often not working mobile network. All mobile providers same for my area

    • Zach_R's avatar
      Zach_R
      Forum Team
      8 months ago

      Hi djpleasure,

      Thank you for your post and welcome back to our community forums. We're here to help.

      If you require an EBUL then please respond to the private message that I'll be sending to you shortly and we can proceed from there.

      Thanks.
       

      • djpleasure's avatar
        djpleasure
        On our wavelength
        8 months ago

        Useless! You message me, after several messages, Thursday you ask if Saturday 1st June is ok for an engineer to visit. I replied straight away agreeing. Then no response from you or your colleague who was also dealing with this. I had to phone VM on Saturday to see what was happening, no appointment had been booked, spent 1/2 hour on phone sorting it all again with someone who barely understood English which lengthened the call. I was supposed to be at a family event which I cancelled to make way for Saturday's appointment you failed to confirm .