Yes landline is working, however how have the pre set numbers been erased?
Sorry just realised you are asking the question & not confirming.. Also it has made using the phone a bit complicated for her with the Virgin voicemail activated from what I can understand
Hi Debbie18,
Thanks for expanding. Do you happen to know how the numbers were stored? If it's a feature of the landline equipment then I'm not entirely sure how they would've been erased, but we wouldn't have control over how the landline equipment itself operates.
Can you clarify what you mean when you say the voicemail service is making using the landline more complicated?
Thanks,
Yes Zach it is a feature on the landline that I set up, Mum was only using the answerphone service on her landline which is what I think she has accidently turned off. However when she was left a message yesterday with the virgin vm service in place she was unable to retrieve the message, she is almost blind & so relies heavily on memory to use things & if anything changes it is very difficult for her.. how does she retrieve a message using the virgin vm?
Hi Debbie18,
Thanks for clarifying. I'm afraid we have no control over the operation of third party equipment, so it may be something that needs to be raised with the manufacturer of the landline themselves.
As for the free voicemail, there are details on how to use that here, but to listen to the messages you'll just need to dial 1571 and then follow the instructions over the phone. However, if it'd be better to have our free voicemail service removed then we can also assist with that.
Let us know what you think of the above and how you'd like to proceed.
Thanks,
