Forum Discussion
Hi Debbie18,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm so sorry to hear of your mother's recent landline related issues. I'd just like to clarify - the issues with the landline not being usable has now been resolved, however, it appears that her saved/pre-set numbers have been erased?
Thanks,
Yes landline is working, however how have the pre set numbers been erased?
- Debbie182 years agoTuning in
Sorry just realised you are asking the question & not confirming.. Also it has made using the phone a bit complicated for her with the Virgin voicemail activated from what I can understand
- Zach_R2 years agoForum Team
Hi Debbie18,
Thanks for expanding. Do you happen to know how the numbers were stored? If it's a feature of the landline equipment then I'm not entirely sure how they would've been erased, but we wouldn't have control over how the landline equipment itself operates.
Can you clarify what you mean when you say the voicemail service is making using the landline more complicated?
Thanks,
- Debbie182 years agoTuning in
Yes Zach it is a feature on the landline that I set up, Mum was only using the answerphone service on her landline which is what I think she has accidently turned off. However when she was left a message yesterday with the virgin vm service in place she was unable to retrieve the message, she is almost blind & so relies heavily on memory to use things & if anything changes it is very difficult for her.. how does she retrieve a message using the virgin vm?
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